Km8 Privacy Policy — Your data is completely safe

1 What Information We Collect

We collect certain personal information when you register and use km8's services. This is done solely to provide you with the best experience and to meet our legal obligations. km8 never collects unnecessary data.

2 How We Use Your Information

Information collected on km8 is used only for specific, defined purposes. Your data will not be used for any additional purpose without your consent.

• Account Management: To verify registration, secure logins, and protect your account.
• Payment Processing: To process deposits and withdrawals and track transactions.
• Customer Support: To resolve your questions and complaints quickly.
• Promotional Communications: To send you offers and updates if you have given your consent.
• Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: To analyse user experience and improve the platform.

Km8 never sells your data to advertisers or uses it for third-party marketing without your consent.

3 Data Retention Period

Km8 retains your data for as long as necessary or as required by law. Certain information may be kept for a defined period even after your account is closed.

• Active Account: All information is retained for as long as your account remains active.
• After Account Closure: Financial and identity information is generally retained for up to 5 years for legal reasons.
• Transaction Record: Retained for up to 7 years in accordance with our AML (Anti-Money Laundering) policy.
• Gaming Logs: Retained for up to 2 years for dispute resolution purposes.

After the applicable retention period, data is securely deleted or anonymised so you can no longer be identified.

4 Who We Share Your Data With

Km8 follows a strict privacy policy and keeps third-party data sharing to a minimum. Your information is not shared with any third party except in the cases listed below:

• Payment Processor: Minimum required data to process Mobile Banking, Nagad, and Rocket transactions.
• Identity Verification Service: Licensed third-party provider for KYC processing.
• Law Enforcement Authorities: When required by a court order or legal obligation.
• Regulatory Authority: To meet audit requirements set by gaming licensing authorities.

Every third-party provider is bound by a strict data protection agreement with km8. They may only use your data for the specific purposes defined in that agreement.

5 Cookies & Tracking Technologies

Km8's website and app use cookies and similar technologies to enhance your experience and keep the platform running smoothly.

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To understand which pages are most visited (no individual identification).

You can disable non-essential cookies through your browser settings, though some features may not work as intended.

6 Your Data Rights

Km8 believes every user should have full control over their own data. You have the following rights:

To exercise any of these rights, contact us at [email protected]. km8 typically responds within 30 days.

7 Minor Protection

Km8 is strictly for users aged 18 and above. We do not collect or store personal information from minors under any circumstances.

• Age verification is carried out at the point of registration.
• Accounts identified as belonging to a minor are suspended immediately.
• Any collected data will be permanently deleted.
• If a parent or guardian suspects a minor has an account, they can contact our support team.

8 Third-Party Links & Services

Km8's platform integrates third-party game software and payment gateways. These third parties may have their own privacy policies that are outside km8's control.

Only the minimum data necessary for service delivery is shared with third-party providers. km8 ensures all partners comply with data protection standards. We still recommend reviewing each third party's own policy before using their platform.

9 Security Measures

Km8 applies industry-leading technical and administrative safeguards to protect your information.

1. 256-bit SSL/TLS encryption on all data transmissions.
2. Passwords are stored using bcrypt hashing — never in plain text.
3. Two-factor authentication (2FA) is supported and encouraged.
4. Automated alerts for detecting suspicious login attempts.
5. Regular system backups and a disaster recovery plan are in place.
6. Annual penetration testing conducted by third-party security specialists.
7. Km8 staff are granted access only to the information they need.

In the event of a data breach, km8 will notify affected users within 72 hours and take immediate steps to resolve the issue.

10 Privacy Policy Updates

Km8 reserves the right to update this Privacy Policy when needed. Depending on the nature of the change, we will notify you as follows:

• Minor Changes: The date on this page will be updated accordingly.
• Major Changes: A notice will be sent to your registered email address.
• Major Changes: An in-platform notification will be displayed and re-consent may be requested.

Continued use of km8 after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated privacy team:

Once your identity is verified, km8 will respond as quickly as possible. Data-related requests are typically processed within 30 days.